Insight: Winter 2021

Winter 2021 | 8 Key New Features One of the great benefits of having a portal is giving you access to the information that matters most to you at your convenience, but that’s only the beginning. RedSail Hub key features include: y Search Feature: Save time by searching across all RedSail Technologies’ information to explore only content for the products that matter to you. y Product-Specific Content: Stay informed with automatically ltered content that aligns with the products/services you have. y Self-Serve Case Management: Enhance your customer service experience by creating and tracking support cases. Attach les, examples, and screenshots to help reach a resolution – quickly. y Interactive Customer Forum: Join our interactive community to engage with other customers and RedSail staff to resolve issues and discuss product ideas Discover. Connect. Resolve. Iris Mathis, Sr. Content Editor Yes. We’ve offered a customer portal before, and it was good, helpful, and informative. But we’ve committed to empowering our customers to better serve their communities, and good just wasn’t good enough. So, we’ve stepped it up, and we’re offering more. • More ways to discover content. • More ways to connect with your peers and RedSail subject matter experts (SMEs). • More ways to resolve questions quickly. What Is It? The RedSail Hub is a centralized location for all things QS/1 and Integra. It’s an intuitive, in-depth, customer-friendly portal that provides content and materials that are relevant to you and the products in which you’ve invested. With the new Hub, there is a greater level of proactivity and interaction. You Asked, We Listened Customer feedback was instrumental in the design of the new Hub. Alpha testing resulted in additional insights from SMEs, and beta testing among early adopters only further enhanced functionality and usability. The RedSail Hub Is Here! Search Feature: Save time by searching across all RedSail Technologies’ information to explore only content for the products that matter to you. Product-Specific Content: Stay informed with automatically ltered content that aligns with the products/services you have. Self-Serve Case Management: Enhance your customer service experience by creating and tracking support cases. Attach les, examples, and screenshots to help reach a resolution – quickly. Interactive Customer Forum: Join our community to engage with other customers and RedSail staff to resolve issues and discuss product ideas and best practices.