Insight: Winter 2021

Winter 2021 | 20 Customer Care Ron Peeler, Technical Sales Representative Customer satisfaction is vital to business success, so at RedSail Technologies our focus and attention to assessing and improving customer satisfaction is our top priority. As we continue to grow within the community and long- term care spaces, our goal is to build customer satisfaction throughout our product portfolio while concurrently developing tomorrow’s pharmacy management system. The Get-Well Program is a RedSail initiative designed to assess customer satisfaction by collecting direct and indirect feedback from our customers to deliver solutions and options that benefit their business. The process is not intended to be a one-time event, but rather a continuous cycle to be measured and tracked through follow-up encounters made by RedSail team members. The Get-Well process applies to both QS/1 and Integra customers and begins with an assignment of a RedSail manager to each account. Whether it be a customer success manager (CSM) or strategic account (SA) representative, this relationship and subsequent communication is the foundation of the program. RedSail staff’s goal is to not only survey their accounts to establish customer satisfaction scores, but also make determinations for opportunities, address outstanding issues, or simply ensure customers are aware of the RedSail product roadmaps that support the understanding of our bridging strategies and future product development. Get-Well Program: A Commitment to the Future of Pharmacy M PHA RMA CY Exciting changes happened at the end of 2020 as we brought PioneerRx into the RedSail product portfolio strategy. We’re continuing that momentum into 2021 with initiatives to enhance NRx and PrimeCare client performance and provide a path to upgrade unsupported Windows ® operating systems. These initiatives are outlined and are areas the RedSail team will assess to create a tailored Get-Well plan for each customer.